Terms of service

Terms of Service:

By using our website and purchasing products from our store, you agree to these terms of service. If you do not agree to these terms, please do not use our website.

  1. Products: We sell frozen food products on our website. All of our products are sold as-is and we make no warranties or guarantees about the quality or safety of our products.

  2. Payment: We accept payment by credit card, debit card, and PayPal. All payments are processed through secure third-party payment processors. We do not store your payment information.

  3. Shipping: We ship our products to the continental United States only. We use third-party shipping carriers to deliver our products. We are not responsible for any delays, damage, or loss of products that occur during shipping. We are not responsible for any theft of delivered packages off customers' front door or mailbox areas.

  4. Refunds and Returns: We do not offer refunds or returns on any products sold on our store, including frozen foods. All sales are final. In the event that you receive a damaged or defective product, please contact us within 24 hours of receiving your order. We may ask for photographic evidence of the damage or defect. If we determine that the damage or defect was caused by us, we will either replace the product or issue a store credit, at our discretion.

  5. Communications: We communicate with our customers via email. If there is an issue with your order, please contact us within 24 hours of receiving your order. We will make every effort to respond to your inquiry within 24-48 hours.

  6. Intellectual Property: All content on our website, including text, images, and logos, is our intellectual property and may not be used or reproduced without our written consent.

  7. Limitation of Liability: We are not liable for any damages or losses that result from your use of our website or your purchase of our products. In no event shall our liability exceed the amount paid by you for the products.

  8. Indemnification: You agree to indemnify and hold us harmless from any claims, damages, or expenses that arise from your use of our website or your purchase of our products.

  9. Changes to these Terms: We reserve the right to modify or update these terms of service at any time without prior notice. If we make any material changes to these terms, we will notify you by email or by posting a notice on our website.

If you have any questions or concerns about our terms of service, please contact us.