Terms and Conditions
By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing your order.
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Orders, Refunds, and Returns: All sales are final, and we do not offer refunds or returns on any products sold on our store, including frozen foods. For tickets to our farm events, they also non-refundable, however, they can be exchanged to a new guest name.
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Delivery and Shipping: We use reputable shipping carriers to deliver your orders. Once your order has been shipped, we are not responsible for any theft, damage, or loss of packages that occur during the delivery process. We strongly advise you to provide a secure delivery address to ensure the safe delivery of your package.
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Perishable Products: We will notify customers of the expected delivery date of perishable products. Customers must ensure that someone is available to receive the package or that the package is immediately placed in a freezer to avoid spoilage. We are not responsible for any loss or spoilage of perishable products due to the customer's negligence or failure to collect the package from the designated delivery address.
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Communication: We will communicate with our customers primarily via email. It is the customer's responsibility to provide an accurate email address and to check their email regularly for any updates or communication from us. If you have an issue with your order, you must notify us within 24 hours of receiving your order.
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Quality: We strive to provide the highest quality products and services to our customers. However, we do not guarantee that the products will be free from defects or that they will meet your expectations.
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Liability: We shall not be liable for any damages or losses, including but not limited to, direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our products or services.
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Order Cancellation: If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we may be able to cancel it and issue a refund. However, if your order has already been shipped, we are unable to cancel it.
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Shipping Delays: While we make every effort to deliver your order on time, there may be delays due to unforeseen circumstances such as weather or carrier issues. We are not responsible for any such delays, and we cannot guarantee delivery dates or times.
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Incorrect Shipping Address: If you provide an incorrect shipping address, we are not responsible for any delays, loss or damage of your package. Please double-check your shipping address before placing your order.
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Allergies: We make every effort to clearly label all of our products with any allergens they may contain. However, it is the customer's responsibility to read the labels and ingredient lists carefully before consuming any product. We are not responsible for any allergic reactions that may occur as a result of consuming our products.
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Intellectual Property: All content on our website, including text, graphics, logos, images, and software, is the property of our company or its licensors and is protected by intellectual property laws. You may not use any of our content without our prior written consent.
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Indemnification: You agree to indemnify and hold harmless our company, its affiliates, and their respective directors, officers, employees, and agents from any claims, damages, or expenses arising out of your use of our products or services.
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Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the state in which we are located.
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Changes: We reserve the right to modify or update these terms and conditions at any time without prior notice.
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Entire Agreement: These terms and conditions constitute the entire agreement between you and our company with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and our company.
If you have any questions or concerns about our terms and conditions, please contact us before placing your order.